Contact Support

  1. Home
  2. Support


Required for questions regarding orders or returns

Return Policy

Check all Goods Immediately Upon Delivery.

We will exchange or refund orders within 30 days of purchase with proof of payment. All exchanges must be for items of equal or lesser value. If any of our merchandise is defective, claims must be made within 10 business days of package arrival.

Returned merchandise must be included in its original packaging condition and accompanied by the original receipt. Please enclose the sender address and contact information.

* All exchanges and returns must be pre-authorized by email prior to sending merchandise back, no exceptions. Please email us at and we will guide you through the return process.

Please note customers are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process your refund or exchange request within 10 business days.

NOTE: All returned items are subject to at 15% re-packaging and re-stocking fee. Please include the original receipt and state your mailing address to prevent any further delay.

Return packages should be mailed to:

Sae Arc

375 Cliffwood Park St. #H

Brea, CA 92821

This location is not open to public. Please call and make an appointment.


At SaeArc, we are committed to maintaining your confidence and trust. It is our policy that your personal information will remain private, confidential, and encrypted.


If you are not satisfied with the quality of Sae Arc's products, please return it to us within 30 days of purchase for a full refund. Returns are subject to a 15% re-stocking / re-packaging fee and the cost of shipping.


Your order will be shipped by USPS Express, Priority or First Class/Parcel mail. If you have a preferred carrier, we can ship your product via UPS or FedEx at no additional cost. Please note that we can not ship to a PO Box. A physical address is needed along with a telephone number.

The charges will be added to your order when you select your preferred shipping method.


The information on our web site is for educational purposes only and is not intended as a means of diagnosing, treating or curing any illness. All matters concerning your health should be directed to your health practitioner.

We do not attempt to provide any advice or suggestions as to how you should treat a particular condition, or what medication you should take.

If you have any pre-exisiting medical conditions or questions regarding the benefits of Sae Arc's products and how it may affect your health, please consult your health practitioner for professional guidance.