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Required for questions regarding orders or returns

Return Policy

Check all Goods Immediately Upon Delivery.

We will exchange or refund orders within 60 days of purchase with proof of payment. All exchanges must be for items of equal or lesser value. If any of our merchandise is defective, claims must be made within 30 business days of package arrival.

Returned merchandise must be included in its original packaging condition and accompanied by the original receipt. Please enclose the sender address and contact information.

* All exchanges and returns must be requested first via sending an email to prior to sending merchandise back, no exceptions.

Please note customers are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process your refund or exchange request within 5-7 business days.

NOTE: All used and opened packaged returned items are subject to at 15% fee. Please include the copy of the receipt and state your name and mailing address and contact phone number to prevent delay.

Please mail the returned item(s) to:

Sae Arc - Returns

375 Cliffwood Park St. #H

Brea, CA 92821

This location is not open to public. Please email to if you have any questions before mailing the package.


At SaeArc, we are committed to maintaining your confidence and trust. It is our policy that your personal information will remain private, confidential, and encrypted.


If you are not satisfied with the quality of Sae Arc's products, please return it to us within 30 days of purchase for a full refund. Returns are subject to a 15% re-stocking / re-packaging fee and the cost of shipping.


Your order will be shipped by USPS, Priority or First Class/Parcel mail or FedEx Ground If you have a preferred carrier, and want to use your own account, please email to Please note that UPS or FEDEx do not deliver to a PO Box address, must have a physical address along with a telephone number.

The additional charges will be added to your order if you want to expedite express mail shipping option.


The information on our web site is for educational purposes only and is not intended as a means of diagnosing, treating or curing any illness. All matters concerning your health should be directed to your health practitioner.

We do not attempt to provide any advice or suggestions as to how you should treat a particular condition, or what medication you should take.

If you have any pre-exisiting medical conditions or questions regarding the benefits of Sae Arc's products and how it may affect your health, please consult your health practitioner for professional guidance.